Netflix: Red Spinning Circle on Launch

[Colin0000]

---

@Chodley wrote:

---

@Corinne4 wrote:

April 2024 and I am still getting this constant red circle, Netflix via smart tv straight in so clearly issue via sky box. Work arounds only work temporarily. How do I cancel Netflix through sky and go back directly to Netflix? Ridiculous this issue is ongoing. This thread was starts in sept 2023 as far as I can see!

---

You know you can use your sky subscribed netflix on any device you like?

---

They do say that Netflix via the TV works flawlessly, why they're getting all worked up about the app on the box then I have no clue. It's £4.99, £10.99 or £17.99 for the three tiers standalone so they'll be paying less through their Sky account.

[Chodley]

---

@Colin0000 wrote:

---

@Chodley wrote:

---

@Corinne4 wrote:

April 2024 and I am still getting this constant red circle, Netflix via smart tv straight in so clearly issue via sky box. Work arounds only work temporarily. How do I cancel Netflix through sky and go back directly to Netflix? Ridiculous this issue is ongoing. This thread was starts in sept 2023 as far as I can see!

---

You know you can use your sky subscribed netflix on any device you like?

---

They do say that Netflix via the TV works flawlessly, why they're getting all worked up about the app on the box then I have no clue. It's £4.99, £10.99 or £17.99 for the three tiers standalone so they'll be paying less through their Sky account.

---

So I pay separately mostly because I'm too lazy to change it. Can't see why anyone who already has the discounted Sky price would change back.

[JohnC6]

So a fix that's worked for me is to manually update the q box software.

Settings >system info>software version >setup>software download. Took about 10 minutes but Netflix has booted straight up since. Might be worth a try for some people. 

[swhxd06]

I tried that (amongst other things) early onn. It did work, but not for long. Sky told me that they were rolling out an update for the Netflix app, so I'm guessing that's why mine now seems to be working. Hopefully everyone else will get the update soon

[JohnC6]

I'd tried everything else except that. Hopefully it's cured, time will tell. Suggests to me that box updates aren't automatic though, but i could be wrong. 

[swhxd06]

According to Sky they are (or at least this one is), but they are not all updated at the same time. Fingers crossed that you get it soon 🤞

[Pogit]

What are people's sky Q version and Netflix version.  My main Sky Q box is being a pain with Netflix  occasionally rebooting it fixes it but if I have any network issues it brings it back again and I just get the red circle.  What makes it worse is I'm currently having electrical work done so networks up and down like a yo yo.    Netflix on a mini and on other devices are fine it's only on the Q 2TB box that's having issues. 

[Pogit]

My netflix version is

Q260.000.05L-5.04-2.1.1 btw 

[Chloesmum4]

Highlight netflix app. Press and hold the enter button. Immediately press down and then release but still keeping the enter button pressed. Hold until nexflix loads and the red circle flashes

[skeusenner]

Hi, thanks for the suggestion, can you please re-word it? I can't follow the order of the steps suggested. I'm using Sky Q. Thanks. #Chloesmum4

[Maggie15]

Netflix will not load

[BaileyGB]

---

@Maggie15 wrote:

Netflix will not load

---

Please read the posts above yours for help and fixes

[BaileyGB]

---

@Maggie15 wrote:

Netflix will not load

---

Or have you tried this?

Can you try these steps please:

1 - Log into Netflix via the web browser.

2 - Highlight your profile picture (Top right corner).

3 -  Click on Account.

4 - Under the Security and Privacy option, click on Manage access and devices.

5 - Select the device name: (it may be called SkyQ ......or Sky UK Set-top box).

6 - Select--> click on the "Sign out" option on the SkyQ ......or Sky UK Set-top box.

7 - Go to your SkyQ box and launch the Netflix app on your SkyQ box.

[Manestream]

right now for the past 2/3 weeks, its been working and behaving. Sometimes it takes longer to load in but it has worked.

I have now noticed that the - somethign you lclicked to notify has now gone (used to have a red dot next to an option on left hand side at bottom, thats gone) as have a coupel other things.

[Manestream]

P.S I forgot to add that we had not done anything at all during that time since trying the other options previously months earlier with no success. Would have edited other post but there was no option to do that.