Sky stream lip sync

[Padam_Padam]

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@Kelsingra wrote:

Hey all,

Thank you for joining the Community Forum and let us know about the lip sync problem on the Sky Stream.

Our Specialist Team is looking into it, and we would appreciate if you could provide us more information.

It would be a big help if you could provide us the following details:

• your TV's brand and model
• how often does the lip sync issue happen
• when did it happen last time
• what content were you watching
• exact time stamp when it happened would help a lot

Thanks,

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It's basically at any time on any app or live channel stream. It can be in any audio format, stereo, 5.1 or Atmos, with audio output set to Stereo, DD or DD+. 
My last instance was last night at around 10.15pm,  switching from a 5.1 Netflix stream (more or less in sync) to the BBC1 live channel stream in stereo (about 1 second out of sync). 
I've tested this extensively over the past few months on a Panasonic JZ1500, Samsung RU8000 and LG UR78 TVs with similarly unpredictable results on all three, whether connected directly to the TV or using ARC or eARC to a Denon AVR. Lip sync varies on a daily/hourly basis. There is no stability. 
I experience no lip sync errors when using and switching between apps on a Firestick 4K or an Apple TV 4K box, therefore I conclude that the Sky Stream puck is just simply no good at maintaining a stable a/v sync. 

[Si99]

I had this issue particularly on uhd sport but I seem to have solved it by changing my set up

Set sound to pass through in sky stream setting , connected  the puck into my soundbar hdmi in port  then arc out of soundbar to tv . this meant sound processed by soundbar first sending picture signal to tv. I also ensured humid cables are latest "ultra high speed"

[Jservd]

The sound is miles out of sync on my sky stream puck, the two other multi room ones are fine, it's really annoying anyone got any ideas

[No10]

We have had sky stream for at least 6 months now.  Lip syncing hasn't been a problem until this week.  Now every day, it is a problem.  The longer you watch then the more out of sync the television gets.  
It can be temporarily fixed by unplugging the puck and restarting.  Even then it might be a fraction out, but after a few hours, the synch goes again.

The fact that it has worked for months for a long time would suggest it's not a problem with my television set up.  Either the puck has developed a problem, in which case I need a new one, or the issue  has been introduced by a software update.

Not very good really.

[AshleaStone]

The voice on my sky puck doesn't match picture

[MarkGoldsmith]

Try exiting to the home page and putting the puck into standy for 30 seconds.

i've on the rare occasion seen it do that and that has fixed it for me.

[AshleaStone]

Thank you I have tried that, turning channels over and disconnecting everything, just spoken to sky she said it's the broadband which I can't understand but all she kept saying is it your broadband

[ISH1962]

I have the same issue, so I looked on this forum. My broadband is Virgin Media 1gb, and it's fast, I frequently check the speed and it has been stable throughout. Hopefully, Sky will have a proper answer soon rather than blame the broadband.

[Spannerman007]

I removed everything and plugged the puck directly into the tv plus used the tv speaker only instead of the sound bar and the problem still has not improved. I bought new hdmi cables that were a pretty expensive type and still no change. I have tried every single combination possible with eArc and without but still the same issue. I really do think it is the puck 

[Nigelb1972]

@Spannerman007 you shouldn't get any sync issues with eARC if it's correct connected. Have you changed all your audio settings to Pass through? 

[Nigelb1972]

It's not your broadband and this subject has been covered countless number of times on the forum. Please use the search function to find a potential resolution 

[Spannerman007]

Yes I have tried this also  I literally have tried every single combination but still have out of sync sound unfortunately. I think I will give up and use the free view on my tv and firestick 

[Padam_Padam]

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@Spannerman007 wrote:

Yes I have tried this also  I literally have tried every single combination but still have out of sync sound unfortunately. I think I will give up and use the free view on my tv and firestick 

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I never found a solution to getting good lip sync on my puck. I tried every combination of connection but nothing retained sync permanently. I just think having everything, including the third party apps, hosted on a server,  adds latency which somehow disrupts the a/v sync. It would be fine some days and terrible on others with no consistency.
I gave up after a year or so and ditched Sky Stream completely. Don't have any lip sync issues with my Firestick 4K Max, Apple TV 4K box or the apps on my TV. 

[Spannerman007]

I feel the same. It's a shame as it's a good idea to just have everything on one box but unfortunately the build quality seems to be really poor as I've had lots of issues with it from day one really

[Steve888]

I have the Puck HDMI to the TV and then HDMI out to the Sonos via ARC.

My fire cube work perfectly fine setup this way.