20 Jan 2024 08:14 PM
When selecting 'TV Guide View all', then selecting 'All channels', when I start to scroll through the channels to see what is on, BBC iPlayer starts to load. It does it all of the time, especially when first switching on the TV.
Does anyone know how to stop this happening as it is very annoying.
21 Jan 2024 02:39 PM
Thanks for all your help.
I think that I have found the issue. When starting up, the All Channels option appears, and after a number of seconds it disappears automatically. I thought that I was selecting it but I must have just been pressing as it was disappearing and therefore selecting the item below which is where the Watch From Start selections below sit, which are mostly iPlayer.
Issue solved.
Thanks again.
20 Jan 2024 08:18 PM
Posted by a Superuser, not a Sky employee. Find out more@Imperial19 are you accidentally hitting restart now on top of the tv guide
20 Jan 2024 08:22 PM
Hi @Deedee36 the first time it happened we thought we had maybe touched something but we take care not to touch anything and still it loads.
20 Jan 2024 11:07 PM
Posted by a Superuser, not a Sky employee. Find out moreIf you keep pressing the middle "select" button on the remote when the guide is up it's possible it's selecting the "watch from start" button which would open iplayer to start the show from the beginning.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee
21 Jan 2024 08:43 AM
Does it do it when you don't select all channels?
21 Jan 2024 09:58 AM
Thanks @MarkGoldsmith Strangely we do not press anything at all other than the scroll down button as we move through the channels.
21 Jan 2024 09:59 AM
Thank you @Exiled-in-HH Do not know if it does, will try and find a pattern in how and when it is happening but of course when you try to make it happen it doesn't 🙂
21 Jan 2024 10:58 AM
I have 2 Sky pucks and both do exactly the same thing as yours. Scroll down from All Channels and BBC iPlayer randomly starts. Pretty sure it's a bug that a firmware update should fix. I can't imagine Sky are not aware of this intermittent issue.
21 Jan 2024 02:39 PM
Thanks for all your help.
I think that I have found the issue. When starting up, the All Channels option appears, and after a number of seconds it disappears automatically. I thought that I was selecting it but I must have just been pressing as it was disappearing and therefore selecting the item below which is where the Watch From Start selections below sit, which are mostly iPlayer.
Issue solved.
Thanks again.
27 Apr 2024 08:32 PM
It is a bug - it should not do this. It is because of bad interface design. You have to quickly select a non-BBC channel to prevent it before looking at the schedule.