23 Dec 2023 01:02 PM - last edited: 23 Dec 2023 01:05 PM
Posted by a Superuser, not a Sky employee. Find out more
@Brewergirl wrote:
I know a lot of my friends who watch GB news have also complained about the same thing. so it is not a one off or saying satalite needs re-aligning.
Perhaps worth noting that it would have been GB News itself which chose to make the transponder change which @xenon81 refers to, and they must have known this would adversely affect some viewers in the UK. Sky has no control over that kind of decision, and does not itself own the orbiting platforms.
01 Jan 2024 08:43 PM
I'm having the same problem? How do I rectify this?
01 Jan 2024 08:50 PM
Posted by a Superuser, not a Sky employee. Find out more
@dansilkman wrote:
I'm having the same problem? How do I rectify this?
As per the previous replies, you'll need to have your dish alignment checked. There's no longer any engineer support for Sky+ from Sky unless you have Sky Protect, so you would need to engage a local satellite engineer to take a look. Or upgrade to Sky Q.
01 Jan 2024 09:13 PM
I've got sky q. Have called sky and booked an engineer for a couple of days. Checked signal strength and that's showing 50 and quality 90
01 Jan 2024 09:23 PM
Posted by a Superuser, not a Sky employee. Find out more
@dansilkman wrote:
I've got sky q. Have called sky and booked an engineer for a couple of days. Checked signal strength and that's showing 50 and quality 90.
As you posted in the Sky+ forum, I made the reasonable assumption that you had Sky+ and responded appropriately.
01 Jan 2024 09:36 PM
Apologies. I was googling "loss of gb news satellite channel" and came to this and saw some useful info. I've lost the other 2 channels on same transponder so hopefully a realignment will sort it and also get my signal Strenght up.
01 Jan 2024 09:42 PM
Posted by a Superuser, not a Sky employee. Find out more
@dansilkman wrote:
Apologies. I was googling "loss of gb news satellite channel" and came to this and saw some useful info. I've lost the other 2 channels on same transponder so hopefully a realignment will sort it and also get my signal Strenght up.
No worries. I'm sure an engineer will be able to sort it out. I believe the signal strength figure of 50 shown in Sky Q is a bit of a bug so that might not improve a lot.
09 May 2024 04:34 PM
I have the same problem. Nobody who answered has said what we or Sky can sort this out so we get the channel back
09 May 2024 04:52 PM - last edited: 09 May 2024 04:54 PM
Posted by a Superuser, not a Sky employee. Find out more
@Silverwhite wrote:
I have the same problem. Nobody who answered has said what we or Sky can sort this out so we get the channel back
I refer you to @Mark39 s reply earlier:
The reference to SKY Q actually implies SKY will re-align or install a new dish if required (as well being a change of box)
09 May 2024 05:32 PM - last edited: 09 May 2024 05:44 PM
Posted by a Superuser, not a Sky employee. Find out more
@Silverwhite wrote:
.Nobody who answered has said what we or Sky can sort this out so we get the channel back
a) dish alignment check and adjustment to maximise a now marginal signal
b) 'zone 2' dish fitting and aligning to increase signal level
c) move to Spain, as the channel appears to care more about its viewers resident there than in the UK (Oh, the irony; )
Note that unless the address has Sky Protect Device Insurance, all are at the occupants own cost when reception is through Sky+ or Sky+ HD.
09 May 2024 06:01 PM
Hi all. This was resolved with a sky q engineer coming round and looking at my dish had to change some terminal which were corroded.
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