On demand not working

[Disconat]

On demand isn't working however broadband is working fine ( not sky broadband ) 

I have tried turning on and off and also resetting but nothing 

it says connection to router ok 

but connection to on demand fail 

[caesarome]

Have you tried a reboot of your broadband router ?

[Mark39]

@Disconat try turning both your Sky box and your router off at the plug. Wait 30 seconds before turning your router back on and another 4 minutes before starting your Sky box. Then see if it connects.

[Mrskinny7]

It might help if you can provide more information.

Did this happen out of the blue or after changing equipment, service provider or settings?

Is the link to your router via wifi or Ethernet?

[JohnRussell]

Yes switched everything off and waited 5 min before switching back on. Still the same 

[Annie+UK]

Does it work before 9pm? as a few people have an issue after 9PM but it works fine at other times