19 Mar 2024 01:47 PM
Please help - my in laws have moved away from Sky and now their number comes up as unrecognised when I try to call from my Sky mobile.
19 Mar 2024 01:49 PM
Posted by a Superuser, not a Sky employee. Find out moreIs it only your in-laws' number that generate the 'unrecognised' message?
19 Mar 2024 02:02 PM
Yes, since they left sky talk. My father in law says sky has deleted their number but it still exists - just transferred.
19 Mar 2024 02:17 PM
Posted by a Superuser, not a Sky employee. Find out moreIt would be good to ask your in-laws to check that the number is still the same. If they dial 17070 they'll hear a recorded message which plays back their number to them.
Assuming it's correct, it's hard to know whether it's a Sky Mobile issue or a problem with your in-laws' new landline provider. I would suggest tackling it from both ends - you reporting the problem to Sky, and they to their landline provider.
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