My mobile which has a Sky Sim card fitted

[JohnH50]

I have both Sky Ultrafast 1 Broadband and Sky Talk.  I was on the old copper sytem until about 2 months ago when I had fibre fitted. Just recently I have noticed that my mobile works perfectly both with outgoing and incoming calls except I can't call my home number. My wife can call my mobile from our landline and talk as usual but if I ring our landline number from my mobile it rings as normal and I can tell when my wife answers it but neither of us can talk to one another.

I was wondering whether for some unknown reason that my mobile number has been inadvertantly placed on Sky's Talk Shield's Block List. Signed into my account & Sky Talk Shield  to gain access to my 'Block List' to double check and if so 'Unblock' it. As with lots of other Sky customers it states there is a Server Error which looking at lots of posts has been going on for months.

Any assistance welcomed. 

[caesarome]

It is more likely there is an issue on the network that is preventing you from

calling your mobile so to get this investigated you will need to call Sky from your landline phone to give them the details.

When calling on 150 and the bot asks you questions try saying nothing so it hopefully routes you call to an advisor.

[Mark39]

---

@caesarome wrote:

It is more likely there is an issue on the network that is preventing you from

calling your mobile...

---

I agree.

@JohnH50 if the number had somehow found its way to your blocked list, the phone wouldn't have rung at all.

[calypsoman]

I have exactly the same problem did you get this sorted sky are sending me a new simm will see if that cures the problem