Change of address

[ggggg]

Please escalate to Community Messaging team.

Thanks

[SKY1992bf]

@ggggg for which sky service and what's the reason for change of address? As not every instance of address change can be dealt with by the escalation team 

have you moved and need to update your account with the new address or is it for a home move 

[ggggg]

It's for Sky Mobile and to update account with the new address

Many thanlks

[caesarome]

@ggggg 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to gggg.

[Greenfingers001 · Accepted solution]

Update:

Spoke with @ggggg and updated account.

Thanks again for the escalation have a great evening 🙂

[AhmedIfti]

I want to change my address. I am planning to purchase a product from Sky but needs to be delivered to my present address. Please help.

[Daniel0210]

@AhmedIfti 

What Sky services do you currently have? 

[Rob2024]

Hello,

I have been a sky customer for the past two years( internet and tv) and my sky account is still registered at my old address from 7 years ago. It wil not let me change my address on the app to the new location. Please help as I am unable to access my vip rewards etc because of this

thanks guys 

[MarkGoldsmith]

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@Rob2024 wrote:

Hello,

I have been a sky customer for the past two years( internet and tv) and my sky account is still registered at my old address from 7 years ago. It wil not let me change my address on the app to the new location. Please help as I am unable to access my vip rewards etc because of this

thanks guys 

---

@Rob2024 what Sky services do you have?

[Rob2024]

Sky broadband and sky signature 😃

[caesarome]

You will need to call Sky to get this changed as you might need to speak to the home moving team.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[Rob2024]

Is it possible to get this escalated on here? I've tried messaging them etc but I've had no luck so far....

[caesarome]

I'm afraid not as the messaging team can't change the address n a broadband account which will be why you will need to call:

[Daniel0210]

@Rob2024 

Because of the services you have you will need to call I'm afraid.