I don’t have any apps on my sky q box. I’ve got network connection tried a software update twice

[Rob+Faulkner]

When I got to the apps selection on the sky q box there is only one app called peacocks showing and nothing else. . I’ve got network connection (4 ticks) I've tried a software update twice so the box is definitely up to date. I don't know how to fix it.

[oldfella]

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@Rob+Faulkner wrote:

When I got to the apps selection on the sky q box there is only one app called peacocks showing and nothing else. . I’ve got network connection (4 ticks) I've tried a software update twice so the box is definitely up to date. I don't know how to fix it.

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Hi @Rob+Faulkner 

Work through the following link 

https://www.sky.com/help/diagnostics/fixing-sky-q-tv-apps/which-app-do-you-need-help-with 

Edit 

If the Q box is already on the latest software  (Q190........) then updating it does nothing.