Incorrect Billing

[Mary9396]

I've renewed my TV and broadband this evening and agreed to a new 18 month contract. I wanted to keep the exact same products and was told my bill going forward would be £54.50. I've now received email confirmation that my future bills will be £60.50 and this is also reflected within my account online. Is this a mistake by the customer service agent and will I need to call again to rectify?

Thanks.

[caesarome]

What do your future bills show:

https://www.sky.com/manage/bill/future

It might take a few days for them to update if you have only agreed to this new price this evening.

[Mary9396]

My future bills reflect the same as the email confirmation I received approximately 10 minutes after finishing on the call. Both are saying my future bill will be £60.50. Before calling Sky, my future bills were showing as £72.50 so something has changed but not to the £54.50 that was agreed during the call. 

[caesarome]

Then you will have to take this up with Sky by calling them again.