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01 Apr 2021 10:57 AM
Hello, my current sky router keeps dropping signal in our kitchen extension which is around 6 meters from the box which is in the hall. Even on a good day I get a max of 2 bars. I have the sky Q boxes hard wired with the WiFi boost off due to it clashing with my Sonos system. I believe the new router is very good. Seeing as i am a long term (21 years plus) loyal customer. Could i please order the latest router which will hopefully solve my broadband issues?
Many thanks,
Christopher Thorn.
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01 Apr 2021 11:28 AM
Posted by a Superuser, not a Sky employee. Find out more
@EZY+Driver wrote:
Could i please order the latest router which will hopefully solve my broadband issues?
https://helpforum.sky.com/t5/Broadband/Can-I-get-the-new-Sky-Broadband-Hub/td-p/3061618
01 Apr 2021 12:57 PM
Posted by a Sky employeeYou can buy a new hub. Or if you take Sky BB Boost you would get it as part of the subscription.
But you would not get a new one on your existing subscription. If we were to troubleshoot and found you needed a new hub due to it being faulty, it would be replaced with the same model, not a new one.
Have you had a look at splitting the networks? Sonos and other smart home devices clash with the wifi and can cause interferance. Splitting the entworks could be a way to resolve this.
01 Apr 2021 02:14 PM
All sorted thanks. I've taken out the broadband boost at £5 per month. New router on its way.
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