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Discussion topic: Help Broadband keeps dropping!

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Squirrelkp
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Help Broadband keeps dropping!

‎01 May 2024 03:44 PM

Since day one March 2024 when we switched to sky the broadband keeps dropping out approx.10 times a day.  Today we have had a BT engineer out who confirms the line is absolutely fine.  Any help is appreciated it's driving us nuts.

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Highlinder
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Re: Help Broadband keeps dropping!

‎01 May 2024 08:12 PM

Posted by a Superuser, not a Sky employee. Find out more

@Squirrelkp Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...



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Squirrelkp
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Re: Help Broadband keeps dropping!

‎02 May 2024 08:32 AM

Has anyone got any suggestions please 

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Squirrelkp
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Re: Help Broadband keeps dropping!

‎02 May 2024 02:22 PM

IMG_7041.jpeg

 

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jamesn123
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Re: Help Broadband keeps dropping!

‎02 May 2024 02:44 PM

Posted by a Superuser, not a Sky employee. Find out more

@Squirrelkp 

When did you last notice a drop? The stats suggest the last WAN drop was 12hrs ago

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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Squirrelkp
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Re: Help Broadband keeps dropping!

‎02 May 2024 03:41 PM

It seems ok day time, it drops most at 6-7am and late afternoon and evening 

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