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Discussion topic: No mobile network

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Louise129
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This message was authored by Louise129 This message was authored by: Louise129

No mobile network

‎02 May 2024 09:04 AM

I am travelling in France from the UK, my roaming is on. I have turned flight mode and airplane mode on an off, I have turned my phone on and off and still have zero bars or network. I have followed sky information online to resolve and this has done nothing. I have tried to speak to an agent and they were unhelpful. Any ideas? 

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caesarome
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This message was authored by caesarome This message was authored by: caesarome

Re: No mobile network

‎02 May 2024 09:42 AM

Posted by a Superuser, not a Sky employee. Find out more

Does your phone connect to a network ?

Do you have a spend cap set and if so what is it set at ?

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Louise129
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This message was authored by Louise129 This message was authored by: Louise129

Re: No mobile network

‎02 May 2024 02:26 PM

My phone won't connect to any network provider. I do have a cap on spend but it's not where near the limit. I believe I should only be charged £2 per day to use data but I can't connect to anything apart from wifi 

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