Discussion topic: Roaming Passport Plus Not Working

This message was authored by: Daniel0210 · ‎20 Oct 2023

@Alex+Arthur wrote:

It's now over 2 days since I flagged this

As stated in the earlier post this has been under investigation for a number of weeks.

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This message was authored by: Samy · ‎24 Oct 2023

I am currently on holiday and have activated my Sky Passport Plus for £2 a day, however mu data doesn't appear to be working. Do I need to turn my data roaming on?

I was worried to turn this on and it charge me extra?

This message was authored by: caesarome · ‎24 Oct 2023

Where abouts are you ?

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This message was authored by: Samy · ‎24 Oct 2023

We are in Spain/Ibiza.

We have had the messages to say our Passports are activated and we are paying for the £2 a day... just not sure if to switch data roaming on to use my data?

This message was authored by: caesarome · ‎24 Oct 2023

Roaming does need to be turned on. But you should note that there are ongoing issues with data use in Spain so if it doesn't work there is nothing you can do as Sky are still investigating as there have been a number of reports on here about it.

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This message was authored by: RAD2PLAY · ‎28 Oct 2023

I have just arrived in Spain and can't connect to the network. I forget to set up a voicemail pin before I left the UK. How do I get round this now I am already here??

This message was authored by: caesarome · ‎28 Oct 2023

There is an ongoing fault with Sky Mobiles in Spain of which Sky are aware of and are still investigating so if it isn't working then there is nothing you can do to get it to work,

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This message was authored by: 63johnw · ‎28 Oct 2023

Hi @RAD2PLAY in addition to the information provided by @caesarome if you haven't set up your voicemail pin before travelling then you can't now, you will need to do it on your return for future travels.

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If their answer solved your issue mark it as the correct answer.

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This message was authored by: AnnieCoxy · ‎29 Oct 2023

My phone is trying to refresh sim data regularly but all I get is emergency calls only.

I did after 3 hours in the country say that my data roaming was working and of course getting charged £2 per day, but now its stopped completely for the last 24 hours

Can anyone help please?

This message was authored by: caesarome · ‎29 Oct 2023

There is a known issue when using Sky mobiles/sims in Spain that Sky are aware of but as yet there is no known fix so I'm afraid there is nothing you can do.

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This message was authored by: AnnieCoxy · ‎29 Oct 2023

Looks like a change of network provide is required then. How frustrating

This message was authored by: Emma+Doolan · ‎04 Nov 2023

Hello,

I arrived in Spain and did not get a welcome message. My phone is not working and I have exhausted all of the sky online help. I can't ring because my phone isn't working.

I would be really grateful if anyone could suggest anything please?

This message was authored by: 63johnw · ‎04 Nov 2023

Hi @Emma+Doolan there have been many reports of issues in Spain over the last few months. Sky are aware and looking into it but no solution yet.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: Sweetmom · ‎04 Nov 2023

My phone is not working

This message was authored by: PandJ2020 · ‎04 Nov 2023

@Sweetmom wrote:
My phone is not working

Is it turned on?

I am just another Sky customer and my views are my own

Discussion topic: Roaming Passport Plus Not Working

Re: Can’t connect to a network carrier in Spain

Sky Passport Plus

Re: Sky Passport Plus

Re: Sky Passport Plus

Re: Sky Passport Plus

I have just arrived in Spain and can't connect to the network. I forget to set up a voicemail pin

Re: I have just arrived in Spain and can't connect to the network. I forget to set up a voicemail pi

Re: I have just arrived in Spain and can't connect to the network. I forget to set up a voicemail pi

Im in spain and data roaming isnt working. Spend cap lifted. Been through every troubleshooter, help

Re: Im in spain and data roaming isnt working. Spend cap lifted. Been through every troubleshooter,

Re: Im in spain and data roaming isnt working. Spend cap lifted. Been through every troubleshooter,

Roaming not working in Spain

Re: Roaming not working in Spain

Re: Roaming not working in Spain

Re: Roaming not working in Spain

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