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Discussion topic: Unable to make or receive voice calls

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This message was authored by Steven+S This message was authored by: Steven+S

Unable to make or receive voice calls

I have an Iphone 14+ and today its stopped making & receiving voice calls, if i switch to WIFI calling its ok but if i take it off it does not work. I can send/receive email and text but no voice calling?

The signal strength is displaying 3 bars and 4G?

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This message was authored by caesarome This message was authored by: caesarome

Re: Unable to make or receive voice calls

Posted by a Superuser, not a Sky employee. Find out more

@Steven+S 

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

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Steven+S
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This message was authored by Steven+S This message was authored by: Steven+S

Re: Unable to make or receive voice calls

No it states no issues in my location.

This message was authored by caesarome This message was authored by: caesarome

Re: Unable to make or receive voice calls

Posted by a Superuser, not a Sky employee. Find out more

Does a reboot help, if not you might want to try ordering a replacement sim:

 

https://www.sky.com/help/articles/replacement-sim

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Steven+S
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This message was authored by Steven+S This message was authored by: Steven+S

Re: Unable to make or receive voice calls

I'vew done a reboot and tried to make a call out to a landline and it worked, i then tried to call from my mobile to the same landline and it would not go through, i tried the from the landline to the mobile again and it would not work again!

This message was authored by Jan18 This message was authored by: Jan18

Re: Unable to make or receive voice calls

I had exactly the same issues, got a replacement SIM but that didn't work. I've now switched to EE and everything works perfectly. 

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