Davy

[Daniel0210]

@coxy22 

Have a look at the post currently marked as the answer (post 2) as your issue is likely connected. 

[Jo1970]

UPDATE- I am now receiving text messages a few days after some had been sent. 

Now appear to currently have everything working without any more long winded calls to Sky!

[JohnT31]

Post 2 is just the set of instructions that we have all followed and got nowhere. The only solution I have been offered by any Sky employee is to go to another provider and this is what I am having to resort to.

[Wim1]

I can now access data. All back up and working.

[lec111]

Still not working for me. I can make and receive calls, and send/receive texts but still no data working. Rang Sky to complain (useless, he had no clue about the issues). Spoke to the team to get PAC code and he said he'll also get a replacement sim out to try (as sim has been swapped with a working sim and it's not the handset). Not holding my breath though!

[coxy22]

• Same here not working done all the tricks and used 3 different phones still no joy my daughter got sim sim and he's works ok and we got them the same time 

[derrygirl]

Unable to use data, but it only started on the 17/4. Can use text and calls, but getting error message "conditional call forwarding active" when making calls.  Tried all the apn settings, resets and replaced sim. Tried my partner sky sim in my phone and it works fine. Tried my sim in his phone and have the same problems as my phone.  Sim issue but no one seems to have any answers 😒

[lec111]

New sim arrived and didnt fix the issue as predicted. Got my PAC and new sim only deal ordered with Smarty. Seems to be the only solution!

[coxy22]

Any one got number so I can ring them 

[caesarome]

@coxy22 

The free number to use is just 150.

[lec111]

Had a text about an hour ago... still not fixed for me. At this stage will be leaving even if fixed later today, fed up with Sky Mobile now.

"Hi, it's Sky; Thank you for filling out our form on the Sky Community. We're aware of an issue affecting the service that should now be fixed. NoReply"

[coxy22]

Me to been 4 days now 

[JohnT31]

Moved to Vodafone (and took my old number with me using PAC code) and everything is working properly again. Shame that this appears to be the only solution 🤦‍♂️

[Chloe-W22 · Accepted solution]

Hi all,

Thank you very much for filling out the form we created above. We've managed to identify an issue with the network that has affected some users on this thread, this should now be fixed and we've contacted as many users as possible.

There are other examples we've found on this thread where we have not been able to see any obvious issues with the network and it is working as expected. I recommend going through our online Help guide for assistance (as we can see some users on the thread do not have Mobile Data switched on), you can do this here and if you are still experiencing issues please feel free to create a separate post on the Community or contact Sky directly.

Thank you,