Unable to use mobile data

[Blackn]

It really is ridiculous! 

my daughters phone is a iPhone 15- 4 months old! My sim card works in it however my daughters ( the one that isn't working doesn't). Her sim doesn't work in a different device either. 

I've requested a new SIM card incase that's the issue 

[Carrie27]

I am having the same issue. Not been able to use my phone while out. It is not working anywhere.  
I looked online at the trouble shooting page. Have gone on to sky help Facebook page sent them a complaint for not keeping customers fully up to date and not contacting customers. Still have not heard nothing.

terrible customer service. 

[hesk1912]

I was told the same yesterday. They obviously still have issues.

[JasonB2]

The mobile network outage has resulted in a complete loss of data connectivity. Despite following all recommended troubleshooting steps, including obtaining a new SIM card from Sky, the issue persists. The previous thread was prematurely closed, indicating a resolution that has not been achieved. I feel like 5 days with no data is ridiculous we are paying for a service we are not reviewing. And I would recommend not closing feeds saying it is resolved when it isn't. Stop lying to the community

[donlismegaroo]

any updates. I cant make or receive calls

[klee1]

Data has not been working for 5 days , i have completed all trouble shooting . my phone is fine as will work with husbands Sim

[riorio]

Same here! 5 days now, although for the last year I can never get the internet if I'm away from home! I rang them last week and they said they know there is an issue and they are trying to fix it, but still not working. Yesterday I couldn't get on any apps but as soon as I got home wi-if kicked in and everything was fine. It's an absolute joke from such a big company! I've never had so many problems before I joined sky mobile 😡

[Shara2719]

Went out to work today and noticed I had no data, went on google and it said im offline, tried to make a call it woudnt connect, contacted my wife on my work phone and shes having the same issues as well as my son and daughter .... all four phones are down! this also happend on friday all four phones with no internet and data... weve been on and off the phone to sky for hours and not one sky employee knows the issue even though there seems to be several people on thia forum with the same problem! if anyone resolves it please let me know

[Shara2719]

exactly the same for me! im a family of four and all of our phones are down with no network! my wife and i work in different areas so thats not the problem!

[Travu2yell]

I have had no mobile data since Thursday afternoon. I have received a message from Sky apologising for the inconvenience and it's all fixed but it isn't. Sky - please this needs sorting out. I have tried everything they have asked me to do. Request network settings - sorry this service is unavailable at the moment - it's not for the moment it has been like it for 5 days.  If they cannot provide the service you should be able to leave the contract and go with a provider who can. 

[DerbyPL]

@Daniel-F I have noted that you have closed down other threads saying everything is working and that should people have any issues that they go through troubleshooting steps. I think what is clear from this thread is that the issue is not resolved, the troubleshooting steps do not work and there is no information or acknowledgement of the issue or what to do next. It is now 6 days in this state with no idea of when this is going to be resolved. A useful update would be appreciated as I am going to assume that somebody is working on this within Sky so an actual update can be obtained as to what the problem is, what is being done to fix and when it is expected to be fixed for everyone. 

[hesk1912]

I managed to get them to agree to no early termination penalty when I got my PAC.

i am now 5 days with no data

[emu3b]

Sane isdue, my husband hasnt been able to use mobile data since Thursday last week. Mine and my sons is fibe 

[Aggrieved1982]

Same here. Unable to call or text. When is sky going to resolve this issue?

[Christipops]

No data since Thursday received new sim card today no difference.  Tried an O2 sim phone works fine sky have sent another sim card I'm not holding my breath.