12 Jan 2024 08:05 PM
When in tv guide on any tv the remote randomly moves up and down and sometimes across the menus without touching. I have tried it on both multiroom boxes. I have tried changing the batteries multiple times. I have tried resetting the box and the remote and nothing helps. Sky cannot shed any light on this and sent a new remote which when tuned in didn't even work the home button so was no use. It's like a gremlin in the system and is very annoying Please has anyone else had this?
12 Jan 2024 08:10 PM
Posted by a Superuser, not a Sky employee. Find out moreSounds like it's had something spilled on it and the buttons are shorting
25 Jan 2024 09:30 PM
Hi
I just had same issue and I went to settings
then to setup then to remote control then across to sky q touch remote and make sure the touch control is set to off
as when it is set to on the remote seems to have a mind of its own and moves the tv guide up and down etc on its own this seems to have stopped it as soon as I set it to off
let's hope this fixes it forever
25 Jan 2024 09:43 PM
Posted by a Superuser, not a Sky employee. Find out moreOh I forgot all about the touch remotes! Yeah that makes sense.
25 Apr 2024 09:38 PM
Well mine decided search using the voice control the word 'downstairs' while I was watching a scary film and I had turn the film off LOL!!! Currently hiding waaaaayyy under my blankets.
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