My sky multi room box will not turn on although it has the red connection light on

[Delboy1]

My main sky box is working ok but my multi room box will not turn on and allow me to program it. The red connection light is on so it is getting power ok. I have tried a reset but the same happens. I have tried another remote but still won't turn on.

[lettice]

Try the Sky Q recovery procedure from power off as described in step2 here;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...