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Discussion topic: Sky mini box no picture

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AJL19682
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This message was authored by AJL19682 This message was authored by: AJL19682

Sky mini box no picture

‎25 Apr 2024 06:10 PM

My Sky mini box is flashing a purple/green picture and is completely unusable. Have tried a different hdmi port and another hdmi cable but it remains the same. Have run an XBox through the port and all seems fine with that. Suspect the mini box is unserviceable but wondering if there's things to try before requesting a new one ?

 

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ThePope27
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Re: Sky mini box no picture

‎25 Apr 2024 06:29 PM

Try pressing HOME > 1 0 8 0 > HOME

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Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN
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Laing1
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Re: Sky mini box no picture

‎25 Apr 2024 06:34 PM

Posted by a Superuser, not a Sky employee. Find out more
@AJL19682 wrote:

My Sky mini box is flashing a purple/green picture and is completely unusable. Have tried a different hdmi port and another hdmi cable but it remains the same. Have run an XBox through the port and all seems fine with that. Suspect the mini box is unserviceable but wondering if there's things to try before requesting a new one ?

 

@AJL19682 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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AJL19682
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This message was authored by AJL19682 This message was authored by: AJL19682

Re: Sky mini box no picture

‎26 Apr 2024 02:36 PM

Tried but still got no picture. Seems to flickering between a blank screen and white noise at a rate of 2-3 second intervals. Wifi etc.. seems ok.

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