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Discussion topic: No satellite signal sky Q

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This message was authored by Bubblegum This message was authored by: Bubblegum

No satellite signal sky Q

No satellite signal message done all the trouble shooting and nothing has worked 


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This message was authored by PandJ2020 This message was authored by: PandJ2020 Answer

Re: No satellite signal sky Q

Posted by a Superuser, not a Sky employee. Find out more

Then you need Sky to come and check the dish/LNB if you have your own dish.

I am just another Sky customer and my views are my own

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This message was authored by PandJ2020 This message was authored by: PandJ2020 Answer

Re: No satellite signal sky Q

Posted by a Superuser, not a Sky employee. Find out more

Then you need Sky to come and check the dish/LNB if you have your own dish.

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No satellite signal sky Q

Posted by a Superuser, not a Sky employee. Find out more

@Bubblegum 
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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