Remote control does not operate tv

[Susan531]

Remote control does not switch off or control volume up or down after a particular time. Have settings on active. Have to switch tv off at power

[oldfella]

---

@Susan531 wrote:

Remote control does not switch off or control volume up or down after a particular time. Have settings on active. Have to switch tv off at power

---

Hi @Susan531 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.