Sky box randomly switching off

[Davefletecher]

The sky Q box has started randomly swithing off without warning. Its not the idle switch off and has started happening with more and more regularity sometimes with barely a few minutes to shut down. Hitting the home button gives an almost instant reboot.

Ive tried the 0 0 1 reboot and that has not helped. 

The box's vents are clear and whilst the box is warm its not especially hot. 

Please advise.

[Greenfingers001]

Hi there Davefletecher , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[DesLav]

Hi Dave, not a solution I'm afraid, just a fellow frustrated user! Ours to started not so long ago switching off soon after turning it on. So it APPEARS to be connected with pushing buttons to be doing something - but it can be anything that is being pressed.