We cant get the volume to wrk on sky

[Karenmc2008]

 

[oldfella]

Hi @Karenmc2008 

Have you tried completly resetting your Bluetooth remote.

With the Q box on with green led 
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.