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Discussion topic: I signed in with a new password and my download is not available.

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This message was authored by JayPee24 This message was authored by: JayPee24

I signed in with a new password and my download is not available.

I signed in with a new password and my download is not available. Keep getting an alert saying we are experiencing a problem at the moment. Please try again. Help 

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This message was authored by caesarome This message was authored by: caesarome

Re: I signed in with a new password and my download is not available.

Posted by a Superuser, not a Sky employee. Find out more

On what device are you try to download Sky Store content and when did you change your password ?

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JayPee24
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This message was authored by JayPee24 This message was authored by: JayPee24

Re: I signed in with a new password and my download is not available.

Ipad and changed password in November 23

This message was authored by caesarome This message was authored by: caesarome

Re: I signed in with a new password and my download is not available.

Posted by a Superuser, not a Sky employee. Find out more

I presume you have  rebooted your iPad, so if you have then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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