Discussion topic: Install time/date

This message was authored by: Beddoe · ‎24 Apr 2024

Received this message.... Hi. Your Sky Broadband will be ready on 17 May. Openreach will connect the line and arrive between 13:00 and 18:00. I will be home from 3.00 on the Friday 17th of May. Don't want to miss the engineer installing the broadband. So if the time can be amended to fix these times please. I am a teacher so I don't get days of work to come home earlier.

This message was authored by: Chrisee · ‎24 Apr 2024

@Beddoe unfortunately you cantspecify the time beyond the slot you have already been given. The engineers are assigned a number of jobs in each slot, the order they get done in is set by the type of job and what is required for each one. .

If you aren't therecwhen the engineer turns up you are likely to be billed £25.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: GD1 · ‎24 Apr 2024

@Beddoe You won't be abke to amend the times as these are either AM or PM slots, also you can't request appointment changes via a public forum.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Daniel0210 · ‎24 Apr 2024

@Beddoe

Perhaps a responsible adult can be there until you get home?

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Install time/date

Install time/date

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