Internet connection keeps dropping

[Simon-Champion]

We keep losing connection to the internet, wired and wifi. Everything works fine with good speeds, then connection drops. The internet light flashes orange and the voice light is a solid orange. Then around 5 minutes later, the box resets and everything comes back on normally 

[cookiemonsteruk]

@Simon-Champion 

Could you post your hub stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Simon-Champion]

Router Statistics

System Up Time: 19:38:02

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 13924 12766 0 5372 3952 00:02:56 LAN Up 7029704 3568157 9 8718 26210 19:38:02 WLAN (2.4 GHz) Up 2561300 2377879 0 12513 2407 19:36:11 WLAN (5 GHz) Up .1988199 0 0 22732 19:36:10

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Broadband Link Downstream Upstream Connection Speed 133836 kbps 29388 kbps Line Attenuation D1(45.7 dB) , D2(0.0 dB) , D3(0.0 dB) U0(0.0 dB) , U1(0.0 dB) , U2(0.0 dB) Noise Margin 3.1 dB 5.8 dB

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[cookiemonsteruk · Accepted solution]

@Simon-Champion 

The external line did drop just under 3minutdas prior to posting the stats.  Regardless of the speeds if the line drops more than 10 times a day it would be considered a fault.  The quickest way to address the issue would be to call sky on 150 from a sky landline or

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[Simon-Champion]

Yeah, it's been happening several times over the last few days. I'll give Sky a call. Thanks 

[dmwelch54]

All the lights green, connection upstream dropped.  WiFi and wired drop same time.  Lasts upward to 5+ mins mostly less.  Router,  wires, Fibre, all replaced.  This has been happening since FTTC.  Exchange is Holme Hale, a mile and a half from me.  Sky has been NO HELP being bent on problem in my house!  Several new hubs, wire all replaced from cabinet.  NO HELP from Sky.

[dmwelch54]

Is there a Sky syslog server to send hub logs?