Error code 1526

[daviddfc]

I have tried to download to my laptop, Black Adam from Sky Go. The following error message is then received.

For your information. This show is currently unavailable. please try again later. Error code 1526.

Can you please help with this.

[caesarome]

@daviddfc 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to daviddfc.

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[daviddfc]

The same problem still exists despite trying all suggested remedies.

[caesarome]

@daviddfc 

As you can see above Sky invited you to a chat as per my post but apparently you didn't respond. They might be able to help you with this so do you want them alerting again and if so will you be able to respond ?

[Vassi2003]

I am having the same problem on my laptop