01 Aug 2023 09:00 PM
I can't seem to be able to watch SKY GO on my phone or iPad
The message keeps coming up
SORRY, SOMETHING COME UP
To watch this context please upgrade your subscription.
I have subscribed
01 Aug 2023 09:42 PM
Posted by a Superuser, not a Sky employee. Find out moreHow long have you been a Sky TV customer ?
Are you new to Sky or have you returned after being away for a year or more ?
Can you watch nothing without seeing this message ?
02 Aug 2023 06:33 AM
I changed over to Sky Q I had no problems before until I switched over now I can't watch anything on even when I'm at home. I used it a lot when I work away to watch tv or the football but just keeps coming up to subscribe .
02 Aug 2023 06:40 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
02 Aug 2023 08:56 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @W.Gilly an invite to chat.
04 Aug 2023 10:24 AM
Posted by a Sky employeeWe are still looking to help you @W.Gilly . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
14 Aug 2023 08:05 PM
Hello I just cannot watch my SKY and GO I've tried everything it's just not working since I changed over to using SkyQ box
14 Aug 2023 08:12 PM
Posted by a Superuser, not a Sky employee. Find out moreYou were sent a chat invite back on 2nd August but as you didn't resoind to it within 48 hours it was closed.
Do you want Sky to contact you via here again about this ?
15 Aug 2023 10:09 AM
Yes please
15 Aug 2023 10:14 AM
Posted by a Superuser, not a Sky employee. Find out moreI have alerted Sky again so same as before in that if you fail to respond to the chat within 48 hours then it will be closed again.
15 Aug 2023 10:19 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @W.Gilly another invite to chat.
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