19 May 2023 06:38 PM
19 May 2023 07:22 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried rebooting the devices they are on ?
19 May 2023 07:29 PM
@caesarome yes I have done that
19 May 2023 07:31 PM
Posted by a Superuser, not a Sky employee. Find out moreHas it been working previously or have you just tried this for the first time, if the later then try linking your Sky ID to your account, help on doing this can be found here:
https://www.sky.com/help/articles/sky-id-cant-access-all-my-services
19 May 2023 08:35 PM
@caesarome First time using it on my phone but works on laptop
19 May 2023 10:15 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
20 May 2023 10:15 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to chat.
23 May 2023 10:52 AM
Posted by a Sky employeeThanks for chatting to us @Laurennewbie . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 3.6 hours
New Discussion