26 Apr 2024 11:13 PM
My Sky Q box has lost all sound output, on tv or any apps. I cannot get output via my tv or sound system and both work fine on other devices. Ive checked all cables and reset the sky box in settings. I also restarted the box. Nothing works, any ideas?
27 Apr 2024 07:17 AM
Good morning
It looks like you have already gone though the motions, trying to fix yourself.
I would suggest doing a settings reset, though the settings tab.
If that fails, contact sky tech who will be able to do a full investigation.
Hope you get it all sorted.
27 Apr 2024 10:13 AM
Posted by a Superuser, not a Sky employee. Find out more
@saintfreddy wrote:
My Sky Q box has lost all sound output, on tv or any apps. I cannot get output via my tv or sound system and both work fine on other devices. Ive checked all cables and reset the sky box in settings. I also restarted the box. Nothing works, any ideas?
Hi @saintfreddy
You could try Rebooting your TV set.
Failing this have you checked with Q box connected direct to TV and not through any sound system
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