Discussion topic: Sky Q

This message was authored by: Melissa92 · ‎20 Apr 2024

Just received my Sky Q, but no card. Do I receive this together or later?

This message was authored by: Daniel0210 · ‎20 Apr 2024

Is this a replacement for a faulty Sky Q box? Are you sure it's a Sky Q box as for a first install the engineer bring it with them?

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: SKY1992bf · ‎20 Apr 2024

@Melissa92 Have you switched from sky plus or are you subscribing to sky for the first time

if the former have you still got your previous card if you have try that card

if you haven't or it doesn't work give sky a call again if you're new customer give sky a call

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This message was authored by: oldfella · ‎20 Apr 2024

@Melissa92 wrote:

Just received my Sky Q, but no card. Do I receive this together or later?

Hi @Melissa92

I suspect it is only the Sky Q router that you have received as already mentioned by @Daniel0210 the Engineer brings all Q TV boxes.at install.

This message was authored by: Daniel0210 · ‎20 Apr 2024

@Melissa92

If it is a new install the viewing card normally comes via Royal Mail prior to installation but the engineer will hopefully carry spares if not.

The engineer will bring the main Sky Q box, any mini boxes you've ordered, the remotes and cables and a satellite dish if you haven't already got one.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Sky Q

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