20 Apr 2024 11:27 AM
Just received my Sky Q, but no card. Do I receive this together or later?
20 Apr 2024 11:31 AM
Posted by a Superuser, not a Sky employee. Find out moreIs this a replacement for a faulty Sky Q box? Are you sure it's a Sky Q box as for a first install the engineer bring it with them?
20 Apr 2024 11:32 AM
Posted by a Superuser, not a Sky employee. Find out more@Melissa92 Have you switched from sky plus or are you subscribing to sky for the first time
if the former have you still got your previous card if you have try that card
if you haven't or it doesn't work give sky a call again if you're new customer give sky a call
20 Apr 2024 11:53 AM
Posted by a Superuser, not a Sky employee. Find out more
@Melissa92 wrote:
Just received my Sky Q, but no card. Do I receive this together or later?
Hi @Melissa92
I suspect it is only the Sky Q router that you have received as already mentioned by @Daniel0210 the Engineer brings all Q TV boxes.at install.
20 Apr 2024 12:13 PM
Posted by a Superuser, not a Sky employee. Find out moreIf it is a new install the viewing card normally comes via Royal Mail prior to installation but the engineer will hopefully carry spares if not.
The engineer will bring the main Sky Q box, any mini boxes you've ordered, the remotes and cables and a satellite dish if you haven't already got one.
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