31 Dec 2023 01:14 PM
Constantly getting message ‘Sky Box not getting satellite signal
Have been getting this message constantly over the last few days and have had the same problem many times previously. Understand bad weather plays a part but this is so bad that I'm thinking of leaving after 30 years as a customer.
I find it really frustrating when channels 101, 102, 103, 104, 105 (HD channels) experience this problem yet channels 801, 802, 803, 804, 805 (non HD channels) work fine. So clearly my Sky Box is getting a satellite signal just not HD signal.
31 Dec 2023 01:37 PM - last edited: 31 Dec 2023 01:38 PM
Posted by a Superuser, not a Sky employee. Find out more"No Signal" is an error generated by your TV indicating that it cannot find a device on the current input, check the correct input for your Sky box is selected
"No Satellite Signal" is an error generated by your Sky box and usually indicates an issue with one or more of the following:
You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet
31 Dec 2023 02:22 PM
Posted by a Superuser, not a Sky employee. Find out more
@GM8 wrote:
Have been getting this message constantly over the last few days and have had the same problem many times previously. Understand bad weather plays a part but this is so bad that I'm thinking of leaving after 30 years as a customer.
There's a problem with your dish setup. It's entirely possible to receive some channels perfectly, while getting a 'no satellite signal' on others, whether they're HD channels or not. It's a shame you haven't spoken to Sky about it previously, as they would have been able to send an engineer who would have fixed it. Unfortunately, Sky are no longer providing engineer support for Sky+, (unless you have Sky Protect) so you would either need to engage a local satellite engineer, or upgrade to Sky Q.
31 Dec 2023 07:15 PM
Been getting this today,on both boxes,problem with viewing card on both my boxes with different card numbers
31 Dec 2023 07:18 PM
Posted by a Superuser, not a Sky employee. Find out moreHappens a lot after bad storms
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