08 Apr 2024 04:55 PM
Has been an issue since upgrade two weeks ago. No voice symbol on hub (issued 2016) or place to connect phone.
08 Apr 2024 05:01 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat was the upgrade that happeneed two weeks ago because if you have no voice light or connection on the hub then you would have to plug your phone in the usual phone socket.
08 Apr 2024 05:08 PM
Upgraded from essential broadband to superfast. No new hub provided. Broadband working but not talk.
08 Apr 2024 05:20 PM
Posted by a Superuser, not a Sky employee. Find out moreAnd does it work if you plaug your phone into the usual phone socket in your home ?
09 Apr 2024 01:28 AM
No. No dial tone. Doesn't receive calls. Nothing. Plugged into usual phone socket.
09 Apr 2024 07:24 AM - last edited: 09 Apr 2024 07:25 AM
Posted by a Superuser, not a Sky employee. Find out more@BobbyRay1 Your other post that you tagged on to an unrelated thread has been removed as you have this thread already.
To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Keep an eye out for an invite or blue chat bubble.
When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts
09 Apr 2024 08:26 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to BobbyRay1.
09 Apr 2024 08:27 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent @BobbyRay1 an invite to chat.
11 Apr 2024 11:25 AM
Posted by a Sky employeeWe are still looking to help you @BobbyRay1 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
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