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Discussion topic: Re: Landline no longer works after upgrade to Superfast.

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This message was authored by BobbyRay1 This message was authored by: BobbyRay1

Re: Landline no longer works after upgrade to Superfast.

Has been an issue since upgrade two weeks ago. No voice symbol on hub (issued 2016) or place to connect phone.

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This message was authored by caesarome This message was authored by: caesarome

Re: Landline no longer works after upgrade to Superfast.

Posted by a Superuser, not a Sky employee. Find out more

@BobbyRay1 

What was the upgrade that happeneed two weeks ago because if you have no voice light or connection on the hub then you would have to plug your phone in the usual phone socket.

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BobbyRay1
Topic Author
This message was authored by BobbyRay1 This message was authored by: BobbyRay1

Re: Landline no longer works after upgrade to Superfast.

Upgraded from essential broadband to superfast.  No new hub provided. Broadband working but not talk.

This message was authored by caesarome This message was authored by: caesarome

Re: Landline no longer works after upgrade to Superfast.

Posted by a Superuser, not a Sky employee. Find out more

And does it work if you plaug your phone into the usual phone socket in your home ?

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
BobbyRay1
Topic Author
This message was authored by BobbyRay1 This message was authored by: BobbyRay1

Re: Landline no longer works after upgrade to Superfast.

No. No dial tone. Doesn't receive calls. Nothing. Plugged into usual phone socket.

This message was authored by GD1 This message was authored by: GD1

Re: Landline no longer works after upgrade to Superfast.

Posted by a Superuser, not a Sky employee. Find out more

@BobbyRay1   Your other post that you tagged on to an unrelated thread has been removed as you have this thread already.

 

To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Addie15 This message was authored by: Addie15

Re: Landline no longer works after upgrade to Superfast.

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to BobbyRay1.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Landline no longer works after upgrade to Superfast.

Posted by a Sky employee

Thanks for escalating this. We’ve sent @BobbyRay1 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Landline no longer works after upgrade to Superfast.

Posted by a Sky employee

We are still looking to help you @BobbyRay1 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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