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24 Dec 2021 11:29 AM
I have renewed my sky package however I am being requested to return sky equipment. Please amend my account to stop these requests
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24 Dec 2021 11:48 AM
Posted by a Superuser, not a Sky employee. Find out more@dick1nson I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
24 Dec 2021 11:58 AM
Posted by a Sky employeeThank you for escalating this. We have now sent an invite to chat
28 Dec 2021 09:28 AM
Posted by a Sky employeeUpdate – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂
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