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03 Nov 2021 04:27 PM
So my first payment has been taken and I am still unable to change the payment method or date online. I thought that it was the case that you could change this after the first payment was taken ? I would like my sky glass and sky broadband bills to be aligned. Can any sky employee help please ?
03 Nov 2021 05:08 PM
I've had something similar happen to me. Spoke to Sky today who advised that as this is classed as a first payment on a new account I can't change the future billing date until 6 days after the the first payment was taken.
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03 Nov 2021 04:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@Anonymous wrote:So my first payment has been taken and I am still unable to change the payment method or date online. I thought that it was the case that you could change this after the first payment was taken ? I would like my sky glass and sky broadband bills to be aligned. Can any sky employee help please ?
When did the payment get taken?
03 Nov 2021 04:45 PM
Hi @GD1 @it was taken on the 31st October.
03 Nov 2021 04:46 PM
Posted by a Superuser, not a Sky employee. Find out more
@Anonymous wrote:Hi @GD1 @it was taken on the 31st October.
Very strange, have you checkked your furure bills to see what dates your being billed from & to? Do they align with your Broadband bill dates?
03 Nov 2021 04:47 PM
No they align to a different date. It's not a massive issue, just a bit of a pain !
03 Nov 2021 05:08 PM
I've had something similar happen to me. Spoke to Sky today who advised that as this is classed as a first payment on a new account I can't change the future billing date until 6 days after the the first payment was taken.
03 Nov 2021 05:09 PM
Posted by a Superuser, not a Sky employee. Find out more
@Bertie1977 wrote:I've had something similar happen to me. Spoke to Sky today who advised that as this is classed as a first payment on a new account I can't change the future billing date until 6 days after the the first payment was taken.
Good to know, thanks for the info.
03 Nov 2021 06:10 PM
@Bertie1977 Thankyou
09 Nov 2021 02:01 PM
Has anyone actually managed to change their payment date yet?
Had my first payment taken out 10 days ago, can't find anyway to change the date online or the app.
Cheers.
09 Nov 2021 04:04 PM
Posted by a Superuser, not a Sky employee. Find out more@Nick2107 Try this link
https://www.sky.com/myaccount/bill/change-payment-date
09 Nov 2021 04:23 PM
That link only let's you change your old Sky Q account. Site says to change any payment details on your Sky Glass account that you need to call.
12 Nov 2021 07:14 PM
I too have experienced this major flaw with Sky Glass. It was never explained when ordering that this would happen and it was stated that as an existing customer the bank details will stay the same. I was shocked to discover that without notice the sum of £98 was taken 5 days before the regular date of 15th every month which has always been the case for 14 years. After a complaint I was told that Sky Glass isn't an upgrade it's a new product and the date can't be changed. I exercised my 14 day cooling off period and cancelled Sky Glass. Shocking service from Sky.
12 Nov 2021 09:03 PM
To be fair, rung Sky and everything sorted, result.
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