Sky glass/secondary box

[Womanic2016]

Hey 👋🏻

so i have SKY GLASS downstairs but i have the secondary SKY Q box upstairs (which i had before sky glass) soooooo......

how do i connect my secondary box now please? I used to just sync the 2 (when sky q was downstairs) 

tia x

[GD1]

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@Womanic2016 wrote:

Hey 👋🏻

so i have SKY GLASS downstairs but i have the secondary SKY Q box upstairs (which i had before sky glass) soooooo......

how do i connect my secondary box now please? I used to just sync the 2 (when sky q was downstairs) 

tia x

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You can't connect a Q box to a Glass TV, in fact the Q box should be returned to Sky as it's not yours to keep.

[oldfella]

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@Womanic2016 wrote:

Hey 👋🏻

so i have SKY GLASS downstairs but i have the secondary SKY Q box upstairs (which i had before sky glass) soooooo......

how do i connect my secondary box now please? I used to just sync the 2 (when sky q was downstairs) 

tia x

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Hi @Womanic2016 

Afraid Sky Q is not compatible with Sky Glass and your Q subscription ceased when you took Glass.

All Q boxes should have been returned to Sky

[Womanic2016]

Ohhh maaaaaaan 🤦🏼‍♀️

hmmm....so i guess i could put the SKY GO app onto TV upstairs and watch TV in bed like that?x

[bob1234]

@Womanic2016You can't as they are not compatible and Sky will want all your Q boxes back as they own them.

You need to get a Puck from Sky as these are the equivalent of mini boxes although they work like an independent glass device.

[PandJ2020]

If you can do that, yes.  (But the TV won't have the app so you'll need a device to do that).

...or get a puck which is the glass supported option.

[bob1234]

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@Womanic2016 wrote:

Ohhh maaaaaaan 🤦🏼‍♀️

hmmm....so i guess i could put the SKY GO app onto TV upstairs and watch TV in bed like that?x

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Yes that should work ( on the remote chance you can get the app for your TV) although a Puck from Sky would be the normal way of doing it.

[TimmyBGood]

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@Womanic2016 wrote:

hmmm....so i guess i could put the SKY GO app onto TV upstairs and watch TV in bed like that?x

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There is no Go app for smart television, so you'd need additional hardware. It's also worth noting that once you have Glass, Go does not function in the same way as it did with Q (no BBC channels, for example).  As indicated above, a Whole Home subscription and a Glass puck is the expected solution.