US Masters Red Button Menu not working

[Dan+Q]

Pressing the red button during the Masters golf, brings up a menu on the right of the screen with 7 options, but you can't move up or down the menu to make a choice.   i.e. Menu navigation isn't working.    I've rebooted, so it's not that.   I'm on Sky Q with the  Sky Q Touch Remote.

[nigea99 · Accepted solution]

Hi @Dan+Q yes it does seem to be a problem with the original Touch remotes

I dug mine out & tried it.,

It  seems OK with the upgraded Touch remotes that have a positive button action as well

If you really want to access the red button options there is a (poor) work around  - you need to reset your remote to infrared mode & not pair it with your box so the buttons under the touch area work (This will also stop it working with your TV whilst un-paired)

@Kei+M please can you pass this on to the relevant department(s)

I think it is highly unlikely you will get a fix during the championship @Dan+Q(& maybe never as the Touch remotes have not been issued for quite a while) 

[Dan+Q]

Thanks for that.

I have a newer remote, but was still using the old touch one.

I've activated the new one and I can now navigate the menu.

Cheers.

[Kei+M]

Yeah, it does appear to be broken with that particular remote. I've sent it on to be checked.

Thanks,

[nigea99]

Many thanks @Kei+M 

[MarysLittleLamb]

How do I get a new remote?

[MightyQuinn]

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@MarysLittleLamb wrote:

How do I get a new remote?

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Hi @MarysLittleLamb   If your remote is faulty then you need to telephone Sky. The best number to call can be found in the My Sky App.

[MarysLittleLamb]

Just realised that I had a new remote but wanted to keep my touch remote however it looks like there are being decommissioned now! Just paired the new one and all the apps now work. Pity I really liked the touch remote.

[bob1234]

@MarysLittleLambThe touch ones have not been made for well over a year, the current one and the only one is an all button voice controller with the blue microphone button on the front, I preferred the button one with the microphone button on the side.