sky glass coming 7th november do i need to remove old tv and sky box prior to delivery

[gemini59]

hi i have sky glass being delivered next weekend, what happens prior? Do we need to remove existing TV and sky box or do they do it for you? many thanks

[TimmyBGood]

@gemini59 

The remit of the couriers is to unbox, assemble the stand onto the screen (if required), and remove the packaging.  They aren't there to install the set or do anything with existing equipment.

[Jon+Reeve · Accepted solution]

I would say it would be a big help to them if you did that.

They only put the TV on its stand and put it where you want it so it would be ideal to have the space ready.

[Rhonny]

@gemini59

You'll have to clear the area where the Sky Glass TV is going. They will unpack it and put the stand on, but they're only couriers.

You'll have to arrange the return of your Sky Q boxes. You should get an email from Sky with details once your Sky Q ends. 

[GD1]

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@gemini59 wrote:

hi i have sky glass being delivered next weekend, what happens prior? Do we need to remove existing TV and sky box or do they do it for you? many thanks

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You will need to remove your old TV & Sky box as per @TimmyBGood  the TV is delivered and unboxed/mounted on stand, you need to take care of the rest.

[SDR]

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@gemini59 wrote:

hi i have sky glass being delivered next weekend, what happens prior? Do we need to remove existing TV and sky box or do they do it for you? many thanks

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You need to move your existing TV out of the way if you want them to place it on tbe stand. Everything else can stay till you decide to remove it to return Q equipment to Sky.

[Mctavish01]

Got my Glass last Thursday, couriers brought the box in, placed in the room I wanted and left. I said aren't you supposed to unpack and take the box away? They said no. We only deliver.

I guess it will go out with the recycling on bin day...

so much for being "sustainable"

[bob1234]

@Mctavish01I would ask them to come back and take the packing away.

They are supposed to unpack it and fix the stand on to the TV unless you tell them you want to wall mount it.

[bemak187]

Panther by any chance?  Indeed I would compalin and get them to come back and take it away.  Put them to a bit of inconvenience, might make them think twice next time.

[lettice]

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@Mctavish01 wrote:

Got my Glass last Thursday, couriers brought the box in, placed in the room I wanted and left. I said aren't you supposed to unpack and take the box away? They said no. We only deliver.

I guess it will go out with the recycling on bin day...

so much for being "sustainable"

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Contact Panther and report it from the contact options on this page.
Contact Us - Panther Logistics (panthergroup.co.uk)
There is also a live chat option.
They should arrange to come back and collect the packaging.

[Mctavish01]

I'll get in touch with panther and see what they say...