Password Reset emails from Match

[McJayne]

I am locked out of my Match.com as I don't receive the password reset emails , I receive all other emails from Match except for the password reset ones . Match have said they can't help me as the problem is not on their end .

looking for help as I have paid for a subscription I cannot access

thanks

[Mark39]

Have you checked your spam and trash folders online (rather than via an app) to see if they've ended up there? Failing that, it looks like there might be an error with the reset password email address.

[McJayne]

Yes I have tried the app and online , nothing in trash or spam on either . 

The email address that Match have is correct as I receive lots of emails from them , this is why I'm confused as it is only the password reset emails that don't come through???

[caesarome]

All you can do is to provide Match will a different email address and use that instead. You can set one up at Gmail.com and use that if you need one.

[jayach]

Like yourself, I can't see why Sky email would treat password reset emails any differently from other emails from Match. As you have a paid for subscripion, is there no other way of contacting them to get the problem sorted?