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Discussion topic: Cant Sign Credit agreement

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AnthonyC
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Cant Sign Credit agreement

‎25 Apr 2024 05:01 PM

HI, When I try to sign my credit agreement for my new sky mobile contract I am met with the two attached images. The first one looks to say my agreement is in the TV section and then when I try to access the agreement to sign it I am met with an unauthorised error.

 

Any help is appreciated!Screenshot 2024-04-25 170101.jpgScreenshot 2024-04-25 170143.jpg

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caesarome
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Superuser
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Re: Cant Sign Credit agreement

‎25 Apr 2024 05:04 PM

Posted by a Superuser, not a Sky employee. Find out more

Are you signed in with the correct Sky ID ?

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caesarome
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Superuser
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Cant Sign Credit agreement

‎25 Apr 2024 05:04 PM

Posted by a Superuser, not a Sky employee. Find out more

Are you signed in with the correct Sky ID ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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AnthonyC
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Re: Cant Sign Credit agreement

‎25 Apr 2024 05:05 PM

Hi! Thanks for the reply. Yes I am signed in with the account I used when checking out etc. I only have one account.

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caesarome
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Re: Cant Sign Credit agreement

‎25 Apr 2024 05:09 PM

Posted by a Superuser, not a Sky employee. Find out more

Have you tried this ti link your mobile account to your Sky ID:

 

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

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