Discussion topic: I've received my new phone but no swap pack to return my old one?

This message was authored by: Alikichiara · ‎26 Apr 2024

I have upgraded my mobile and received the new one. However I have not received a swap pack and instructions to return my old phone. I'm conscious that the clock is ticking in my 14 day return window. Anyone else have this problem?

This message was authored by: 63johnw · ‎26 Apr 2024

Hi @Alikichiara you are supposed to use the packaging the new phone arrived in with the return address on the inside. If you no longer have that then you need to call sky on 150 to ask for new packaging.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

View this Answer within the discussion

This message was authored by: 63johnw · ‎26 Apr 2024

Hi @Alikichiara you are supposed to use the packaging the new phone arrived in with the return address on the inside. If you no longer have that then you need to call sky on 150 to ask for new packaging.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: Daniel0210 · ‎26 Apr 2024

@Alikichiara

It always used to be reusing the packaging the new device was delivered in and the return label was inside but reportedly difficult to see. I'm not sure if that process has changed.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Alikichiara · ‎26 Apr 2024

Many thanks. I'll use the old box then. I think what was confusing was that I received an email from Sky about my new device being delivered and they would send out a swap pack "soon". Why not say please return in the packaging that the new device arrived in?

Discussion topic: I've received my new phone but no swap pack to return my old one?

I've received my new phone but no swap pack to return my old one?

Re: I've received my new phone but no swap pack to return my old one?

All Replies

Re: I've received my new phone but no swap pack to return my old one?

Re: I've received my new phone but no swap pack to return my old one?

Re: I've received my new phone but no swap pack to return my old one?

Was this discussion not helpful?

Search Sky Community

Start a new discussion