Linking Mobile to SkyID

[NickH3]

Hi, 

I'm trying to link my Sky Mobile to my Sky account. 

Every time I've tried (several times over the past few months), I keep getting 'Sorry, we are experiencing some technical difficulties, please try again later'.

I can see the Sky Account details fine, just nothing in the Mobile section.

Would appreciate any help, as they are quite merrily taking money via the Direct Debit, and I can't see any info on the contract it's on, and don't get any emails on it.

Thanks

[caesarome]

@NickH3 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Lisa-P1987 · Accepted solution]

Thanks for escalating this. We’ve sent @NickH3  an invite to chat.

[Paul-kelly16]

I cant view my mobile bill online i need to link account but it keeps saying technical difficulties

[Tom-W19]

Hi @Paul-kelly16 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Paul-kelly16 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Paul-kelly16]

Still cant connect

[caesarome]

@Paul-kelly16 

What was the result of the chat you had on here with the messaging team ?