26 Apr 2024 07:21 AM
Every morning my Sky Q box has lost its signal, there hasn't been any high winds or bad weather since this has been happening
26 Apr 2024 07:30 AM
Posted by a Superuser, not a Sky employee. Find out moreNo signal and no satellite signal are different. If a message is displaying ”No signal” it tends to be from your TV not being on the correct input (check the HDMI cable between the Sky Q box and your TV)
Any “no satellite signal” message relates to your Sky box.
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.
A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.
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