Sky cla noimed missed payment but then realized error and refunded me! This has now impacted credit

[kimo822]

Sky tried to claim I missed a payment when I cancelled my contract which was ending anyway. They have since realized error and have since refunded me what I was actually due. In that time they have put a negative mark on my account claiming the debt collector have been in touch which has never happened and I now have a mark on my credit score I have tried very hard to build up. Absolute joke sky. Punished for leaving will never again return..how do I get this removed! 

[PandJ2020]

What services did you have?

[kimo822]

It was sky broadband 

[MarkGoldsmith]

I believe only Sky would be able to update your credit rating to remove the missed payments if it was done in error.

The best way is likely to be raising an officiant complaint to Sky via their complaints process. https://www.sky.com/help/articles/how-to-make-a-complaint

[Colin0000]

I thought the only way this could happen is if you had Glass or a mobile from Sky as they're credit agreements? Surely for TV or BB they'd just restrict your services until it was resolved?