08 Apr 2024 11:31 AM - last edited: 08 Apr 2024 11:36 AM
Posted by a Superuser, not a Sky employee. Find out moreThread created with relevant topic title
08 Apr 2024 07:05 PM
Posted by a Superuser, not a Sky employee. Find out moreIssue with Landlines should be resolved as of 17.30
08 Apr 2024 10:25 AM
I'm disabled and can not make or receive calls and no credit to ring them
08 Apr 2024 10:29 AM - last edited: 08 Apr 2024 10:30 AM
Posted by a Superuser, not a Sky employee. Find out moreAs you state it's a landline issue I've moved your post from the Mobile board.
Can you run this test on your phone line.
https://www.sky.com/help/articles/fix-phone-problems-start
Also, if you have a disability, in your circumstances it may be worth being registered with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team
https://www.skyaccessibility.sky/
08 Apr 2024 10:34 AM
I was waiting on an important call and they emailed me saying they couldn't get through so I tried ringing them back and I cannot ring them either
08 Apr 2024 10:35 AM
Posted by a Superuser, not a Sky employee. Find out moreIf you haven't done so already can you run this test on your phone line.
https://www.sky.com/help/articles/fix-phone-problems-start
08 Apr 2024 10:41 AM
My sky talk landline is reporting is reporting as "ni line" and i am additionally unable to make calls on my mobile phone using a sky sim. Additionally i am unable to contact sky directly via "chat" as that system is down.
08 Apr 2024 10:41 AM
Have old Skyhub. Upgraded from Essential to Superfast broadband and landline no longer works.
08 Apr 2024 10:42 AM
08 Apr 2024 10:46 AM
Posted by a Superuser, not a Sky employee. Find out more@Peter117 When was the last time the line was working?
Does your hub have a voice light? If so is this lit up?
08 Apr 2024 10:49 AM
Posted by a Superuser, not a Sky employee. Find out moreYou mean there's no dial tone? Are you new to Sky's phone/broadband service? Or has your Sky landline been working up to now?
08 Apr 2024 10:50 AM - last edited: 08 Apr 2024 10:51 AM
Posted by a Superuser, not a Sky employee. Find out moreDoes your Sky Hub have a light on the front panel labelled 'Voice'? And if so is it lit?
08 Apr 2024 10:54 AM
Lines were ok yesterday, problem appears to have started this morning. All the lights on my hub are green.
08 Apr 2024 11:12 AM
Posted by a Superuser, not a Sky employee. Find out more@Peter117 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Keep an eye out for an invite or blue chat bubble.
When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts
08 Apr 2024 11:14 AM
Posted by a Superuser, not a Sky employee. Find out more
@Peter117 wrote:
i am additionally unable to make calls on my mobile phone using a sky sim.
There does appear to be a Sky mobile issue at the moment which has a separate ongoing thread on the mobile board.
08 Apr 2024 11:15 AM
Have been unable to make any calls on my landline or via WiFi
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