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Discussion topic: Download failed

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This message was authored by Jo+fi This message was authored by: Jo+fi

Download failed

Through sky store I have purchased a movie which downloaded to 50% then stopped. Tried to restart the download and just get an error download failed. I have been charged for the movie. Any help to advise how I can get the movie to download?? Thanks 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Download failed

Posted by a Superuser, not a Sky employee. Find out more

Try deleting the film then going into the deleted folder and either deleting it again (if it is a rented film) or archiving it (if it is a Buy and Keep film) then go to your Recordings > Purchases and start the download off again.

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Download failed

Posted by a Superuser, not a Sky employee. Find out more

Try deleting the film then going into the deleted folder and either deleting it again (if it is a rented film) or archiving it (if it is a Buy and Keep film) then go to your Recordings > Purchases and start the download off again.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by WeeG7 This message was authored by: WeeG7

Re: Download failed no option to delete!

A buy and keep movie is saying download failed with no option to delete, any suggestions?

This message was authored by caesarome This message was authored by: caesarome

Re: Download failed no option to delete!

Posted by a Superuser, not a Sky employee. Find out more

What device is this happening on ?

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This message was authored by WeeG7 This message was authored by: WeeG7

Re: Download failed

A Sky Q box

This message was authored by caesarome This message was authored by: caesarome

Re: Download failed

Posted by a Superuser, not a Sky employee. Find out more

Purchased films can't be deleted so do you not have the option to archive it ?

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This message was authored by WeeG7 This message was authored by: WeeG7

Re: Download failed

No it simply says    Lock

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