12 May 2023 11:33 PM
Through sky store I have purchased a movie which downloaded to 50% then stopped. Tried to restart the download and just get an error download failed. I have been charged for the movie. Any help to advise how I can get the movie to download?? Thanks
13 May 2023 05:51 AM
Posted by a Superuser, not a Sky employee. Find out moreTry deleting the film then going into the deleted folder and either deleting it again (if it is a rented film) or archiving it (if it is a Buy and Keep film) then go to your Recordings > Purchases and start the download off again.
13 May 2023 05:51 AM
Posted by a Superuser, not a Sky employee. Find out moreTry deleting the film then going into the deleted folder and either deleting it again (if it is a rented film) or archiving it (if it is a Buy and Keep film) then go to your Recordings > Purchases and start the download off again.
11 Feb 2024 03:23 PM
A buy and keep movie is saying download failed with no option to delete, any suggestions?
11 Feb 2024 04:13 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat device is this happening on ?
11 Feb 2024 05:31 PM
A Sky Q box
11 Feb 2024 07:25 PM
Posted by a Superuser, not a Sky employee. Find out morePurchased films can't be deleted so do you not have the option to archive it ?
11 Feb 2024 07:46 PM
No it simply says Lock